Explore our service information and the details to prepare before enquiring about a repair or installation in Melbourne.
A kitchen enquiry may involve a leaking tap, a blocked sink, pipework or an appliance connection. Tell us which fitting is affected and where water appears. For a replacement, include the new fitting or appliance details and any proposed changes to the kitchen layout. The kitchen plumbing page explains the related work and what information helps the initial discussion.
View service informationDescribe whether water drains slowly, backs up or has stopped draining, and whether the problem affects one fixture or several. Include when it started and whether it has happened before. These details help distinguish a fixture-specific enquiry from a wider drainage problem. Read about pipe clog cleaning and related drain inspection enquiries.
View service informationFor new pipework, provide the property suburb, the fixtures involved and any available photos or plans. For existing pipework, describe the leak or change in water flow that prompted your enquiry. The current supply, fixture locations and access help establish the work required. Read the waterline installation information before discussing the site details.
View service informationTell us whether the toilet drains slowly, backs up or has stopped draining. Mention any overflow, previous blockages and whether sinks, showers or other toilets are affected too. Include the property location and access arrangements. The toilet clog cleaning page explains the details that help us understand the enquiry and arrange the next step.
View service informationStart with the property location and the room, surface or fitting that needs attention. Describe the problem, when it appeared and any previous work. Include clear photos and access details where available. General maintenance enquiries may involve different trades, so the scope and suitable next step need to be confirmed for the property.
View service informationFor a waterproofing enquiry, identify the affected area of the property and describe the visible problem. Include photographs, when you first noticed it and any previous repair information you have. The waterproofing service page provides the available service information, with a separate link for balcony waterproofing enquiries.
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